Discover / Step 03
Workflow friction map
We map real workflows with the people closest to the work, then identify repeat effort, delays, handoffs, and data friction.
Client question
Where does work actually slow down, duplicate, stall, or require too much manual effort?
Workflow map
Steps, handoffs, bottlenecks, systems, and pain severity
Field signal
1High-friction workflows
2Process owners
3Step-by-step reality
Decision view
Step 03Mapped steps
Signal
Top bottlenecks
Signal
System dependencies
Signal
01
Input
02
Workshop
03
Output
What we need
High-friction workflows
Process owners
Step-by-step reality
System touchpoints
What happens
Map the current-state workflow
Score friction and severity
Capture handoffs, delays, and manual work
What you leave with
Workflow map
Pain-point inventory
Friction severity view
Evidence standard
This step is complete when the decision can be explained clearly.
Mapped steps
Top bottlenecks
System dependencies